Anaam, Elham Abdulwahab, Khairul Azmi Abu Bakar, y Nurhizam Safie Mohd Satar. «A Model of Electronic Customer Relationship Management System Adoption In Telecommunication Companies». Amazonia Investiga 9, no. 35 (diciembre 22, 2020): 61–73. Accedido diciembre 19, 2025. https://mail.amazoniainvestiga.info/index.php/amazonia/article/view/1462.